Complaint & Return form | CYCLEUR de LUXE

Dear CYCLEUR de LUXE customer,

In case of complaints, we ask you to fill in this form correctly.

Customer

Mail

Type of complaint

Please specify your type of complaint

1. Delivery

Missing carton
Wrong style
Wrong style / pair in carton
Missing style/ pair in carton
Other

Specify article number and amount

2. Invoicing

Incorrect price
Incorrect company details
Other

Specify choice

3. Product failure

Issue with upper
Issue with outsole
Issue with lining / sock / insole
Issue with laces
Issue with eyelet
Other

Specify other

CYCLEUR de LUXE article code + SIZE + amount Productcode.size, if you have more than 1 return pair than put it on the next line. Please note that we don't issue a credit note for products older than 2 seasons

Please add picture(s) of the complaint *

Upon request of our quality department complaint pairs can be collected.

How many boxes

Please complete in case of delivery or product failure issue.

Pickup address Please complete in case of delivery or product failure issue.

All compliments and complaints are valuable to us, so please "contact us" if you appreciate anything about our service or items or if we can improve you.

In case of a complaint, we always look at the warranty provisions, as described in the general conditions, which apply to your complaint.

All compliments and complaints are valuable to us, so please "contact us" if you appreciate anything about our service or items or if we can improve you.

In case of a complaint, we always look at the warranty provisions, as described in the general conditions, which apply to your complaint.